Ice Casino

Their system is completely broken and full of technical problems!!!! I was playing a slot and the game just kept spinning a second time and then freezing so I couldn’t bet anymore. Every time I had to exit and come back I was missing money from my balance, like $0.50 CAD here and there, and I couldn’t even see the results of my spins. The customer service is a trash they just ignore you. I’ve tried asking for help 4 times now and nobody answers. Now I want to close my account but the site says I’m an authorized club and won’t let me.

I saw some guy winning big on a TikTok stream and thought maybe I could finally get enough to pay off my credit card this month. I used his promo code and put in 40 CAD just to try. I actually did okay and got up to 150 CAD so I tried to withdraw it but they started the kyc stuff and asked for my license and passport and everything. While that was pending I kept playing and actually hit a massive run on Sugar Rush and got up to 720 CAD!!! I was so happy I thought I was finally ahead for once. Then they told me my kyc was accepted but when I tried to pull the 720 out they rejected it and said I need to do the whole verification AGAIN. Now they just blocked my account completely and I cant even get in to talk to support.

Ratings by category

Games

1.0

Bonuses

1.0

Deposits

1.0

Withdrawal

1.0

Support

1.0

Safe Play

1.0

oh wow icecasino is just incredible if u love never seeing ur winnings i managed to turn $50 into $4000 and their amazing service is to tell me i have to wait a month to see a cent of it pure genius then bc im a glutton for punishment i added another $150 to meet their weird 20x deposit rule and guess what that money just vanishef into thin air support has been so helpful sending me the the same exact paragraph over and over again for the last day if u want a casino that takes ur money instantly but finds every excuse to never pay out this is the one for u top noyvh scamming guys

What a bad casino. The wager system on bonuses is horrible, 40x bet and they cap your win at 3x what you put in. I put in 50 and won over 1000 but they took most of it and left me with 150. Then they make you wait a week to withdraw so you’ll spend it. The customer service agents like Elena are just copy paste morons and super rude. Why do you keep my info for 6 years after I close the account?? I need to know how to get my data deleted now because this is a scam.

Got my money in the end so that’s the main thing. I was a bit stressed because I won 250 CAD from a 100 CAD depo and then they told me I had to play another 80 CAD or lose a huge chunk of my withdrawal in fees. I didn’t even have a bonus active so it felt pretty unfair but I just played it through and luckily didnt lose my winnings. Support said it would take a week but it was actually in my account in 3 days. Ill probably give them another go now that I know how the rules work.

CASHED OUT $450 CAD AND IT HIT MY ACCOUNT SO FAST!!! i am literally so hyped right now!!! support is actually amazing they helped me with everything instantly. i even got a free bonus just for being active on the site for a week. there are so many games to choose from and depositing was a breeze. BEST CASINO EXPERIENCE IVE HAD IN AGES!!!!!

Ratings by category

Games

5.0

Bonuses

5.0

Deposits

4.0

Withdrawal

5.0

Support

5.0

Safe Play

4.0

The site is legit and they actually pay out which is the main thing. I finally got my $450 CAD withdrawal today after a bit of a wait. Support is actually super polite and they don’t just ignore you which is nice. But man the KYC is a total nightmare. I spent like 10 days going back and forth with documents. You need a selfie with your ID, then a picture of the ID, then a selfie with your card and ID together, and even a bank statement. If you use a virtual card like I do you gotta make sure to get that specific statement too or they wont take it. It is a real casino and they are honest but just be ready for a slow kyc process. Its decent but the verification speed needs work.

Ratings by category

Withdrawal

3.0

Support

4.0