Gamblezen Casino

They actually have a pretty good selection of bonuses and some cool features. I like the variety, but there’s a huge downside because a lot of the popular Pragmatic slots like Sugar Rush and Sweet Bonanza are basically banned from play, which is super weird compared to other sites. The withdrawal process is where it gets really frustrating. Even though I was already fully verified with my ID and a selfie, they made me wait 4 days and then asked for a bank statement. Support is basically useless because they just tell you to email a different department that never replies. I finally managed to get my 150 CAD after they took off a few dollars because of a bonus cap rule. It is a decent site for some things, but the support and withdrawal friction are major flaws.

Ratings by category

Games

3.0

Bonuses

4.0

Withdrawal

1.0

Support

1.0

Why did you take $1,850.40 CAD from my account?? I completed the 60 free spins on Mummy Mischief and finished the wagering. My balance was $60 real funds. I then played Gates of Olympus for hours and got up to nearly $4k. Now I get an email saying my withdrawal is cancelled and you took the money because of bonus rules? THAT MAKES NO SENSE. I was playing with real balance after the requirements were met. I have the screenshots of my wallet showing REAL BALANCE. Give me my winnings back right now. What am I supposed to do to get my money?

Ratings by category

Bonuses

2.0

Support

1.0

Oh yeah Gamblezen is just fantastic if you love winning money and then never actually seeing a cent of it. Their withdrawal system is a work of art… if the art is called How to screw over your players. I managed to hit a nice 3k win and suddenly I’m restricted to these tiny daily chunks that take a year to process. And the best part? The kyc department is so efficient they haven’t replied to my emails for nearly a month!! Truly top tier service guys. If you want to play at a place that makes you beg for your own money while they hide behind terms and conditions about weekday processing and daily limits then this is the spot for you. Good luck getting paid before the next century.

i was honestly super sketched out at first bc i read some nasty stuff about ppl getting stuck on withdrawals here. but i decided to risk it and depposited some cash anyway. hit a decent run and tried to cash out 450 cad. my kyc was stuck on pending for like a day and i started to panic thinking i got scammed lol. but i i emailed support and they actually replied fast. next day i was verified and the money hit my bank 2 days later. then i did another 200 cad withdraw and that also came in 2 days. the bonus system is actually legit too, no weird hidden rules that screw u over because the systen literally wont let u play the banned slots while u have a bonus active. saved me from making a huge mistake. really glad i gave them a chance!

Ratings by category

Games

5.0

Bonuses

2.0

Withdrawal

3.0

Support

4.0

Finally got my 320 CAD withdrawal after having to submit it twice. The first one was just cancelled after three days of waiting and nobody could tell me why which was super annoying. I am fully verified and didnt even use a bonus so there was no reason for the delay. Chat told me to just keep trying and eventually it worked. I’ll give them another shot since I actually got paid but they need to stop trying to get people to play back their balances by cancelling withdrawals.

Ended up getting my 120 CAD after a bit of a back and forth with support. I was pretty annoyed at first because I read the bad reviews only after I deposited my money, and then found out they cap bonus wins at a certain amount. I wanted to withdraw more but they stick strictly to those terms. The KYC was surprisingly fast though and they actually respond to emails within an hour. Since I actually got paid and the verification didnt give me any headaches, I will probably give them another shot with a raw deposit next time.