Cookie Casino

I hit a decent win of 850 CAD from a small bonus and was so excited to get the verification done. I did exactly what the support chat told me and even sent over my marriage certificate because im changing back to my maiden name right now. Instead of getting my money they just closed my whole account with no warning and wont tell me why!!! I feel so sick to my stomach!!! Now they wont even let me log in to talk to anyone.

Ratings by category

Games

1.0

Bonuses

1.0

Deposits

1.0

Withdrawal

1.0

Support

1.0

Safe Play

1.0

Oh bravo Cookie Casino, what a brilliant way to run a business! Just take 2200 CAD from a winner because of some invisible small letters in a bonus. I especially love the human touch of your customer service bots who all read from the exact same script. Truly top tier service to reject my 100% correct bank details every single time just to avoid paying out. If you enjoy having your winnings deleted and being ignored by fake chat agents, this is the perfect spot for you!

realyl hoping to have a good night after a long week at work and maybe win something for the kids. sat down and put in 75 cad thinking it would be fun. bonuses didn’t help at all either and just felt like extra conditions without any real benefit. everything started ok but then then i realized i couldnt even get my documents approved even though i sent everything. spent hours trying to talk to someone and they just kept asking for more stuff. ruined my mood and now im just stressed and sad about losing my money to a site that wont let me play properly.

THE VIP PROGRAM HERE IS FIRE!!! Just had the best session and everything about this place is so smooth. The support team is literally on it and helped me out so fast when I was confused. Finding my favorite games was a breeze too. If you want a place that actually treats you right and has thousands of games go here right now!!!

Ratings by category

Games

5.0

Support

4.0

Don’t play here rtp is trash. 3 back to back bonuses at $1 bet and I got a whopping $6 . You buy bonuses I’ve bought probably 15 bonuses at $1 bet and they always pay you just under what you buy it for like it knows I’ve never gotten more then I bought it for such a scam. Seriously what am I supposed to do with $6 from a bonus buy?? Fix your games.

Ratings by category

Games

1.0

Bonuses

1.0

Deposits

1.0

Withdrawal

1.0

Support

1.0

Safe Play

1.0

LISTEN UP AND DONT MAKE THE SAME MISTAKE I DID. This brand uses a predatory bonus structure designed to lock and then delete your real money deposits. I tested it with 40 CAD and a 40 bonus. The moment the bonus funds are exhausted the system automatically voids your real cash balance too. It is a total handicap trap disguised as a promotion. I have seen a lot of scams in this industry but this is bottom of the barrel stuff. Avoid this brand entirely and find a site that actually respects the players funds.